VisualSupport - RemoteCall

RSUPPORT Co., Ltd.

VisualSupport - RemoteCall

Business
  • 0.00
(0 votes)

Free Install

10000

app installs

Android 4.1+

minimal version

With ads

advertisement

17.10.2012

release date

Description:

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Recommended Android OS : 4.0 ~ 11.0

RSUPPORT Co., Ltd. other Apps

RemoteView for Android Agent

RemoteView for Android Agent

RSUPPORT Co., Ltd.
  • 0.00
RemoteView for Android

RemoteView for Android

RSUPPORT Co., Ltd.
  • 0.00
RemoteCall

RemoteCall

RSUPPORT Co., Ltd.
  • 0.00
VisualSupport - RemoteCall

VisualSupport - RemoteCall

RSUPPORT Co., Ltd.
  • 0.00
MobileSupport - RemoteCall

MobileSupport - RemoteCall

RSUPPORT Co., Ltd.
  • 3.29
Plugin:RSAssistant

Plugin:RSAssistant

RSUPPORT Co., Ltd.
  • 0.00
LG Telepresence

LG Telepresence

RSUPPORT Co., Ltd.
  • 0.00
MobileSupport for SAMSUNG

MobileSupport for SAMSUNG

RSUPPORT Co., Ltd.
  • 0.00
LG MobileSupport

LG MobileSupport

RSUPPORT Co., Ltd.
  • 0.00
Mobile Support Helper

Mobile Support Helper

RSUPPORT Co., Ltd.
  • 0.00
Download