Scan your home to check your WiFi signal strength from room to room, optimise your WiFi and chat with an agent about any WiFi issues – right through the app. Smart.
Head to the FAQ section if you need to speak to one of our care agents.
Take control of your WiFi
See how many devices are connected, reboot your Hub without leaving your sofa and pause the internet to some devices (especially useful if it’s gone past some people’s bedtime).
Monitor your mobile
Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.
What you need:
A device running iOS 12 or above / A device running Android 6 or above
Virgin Media customers with a Hub 3 or Hub 4
AND/OR
Virgin Mobile customers with a valid Virgin Mobile SIM in their device
Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app
