MenaTracks is a powerful ITIL certified web-based service desk solution handling incidents and requests. It provides an interface for other activities such as change, problem, configuration, release, service level, and IT service continuity management. MenaTracks helps you in managing and solving your business internal and external incidents. Organization customers’ incidents can be reported directly by the customers using their MenaTracks account or indirectly by passing their incidents to a helpdesk team who will enter it on the system to be tracked for follow up and referencing. MenaTracks users can save time and effort with the system’s automated Email and SMS notification feature. Users can subscribe to be notified for specific projects/incidents having a certain priority for them; MenaTracks will notify those users for any change happening to the incident (whether it is newly created, closed, - Automate business processes in multiple areas of the organization.
- Act as a single Point of Contact, a central log of all incidents.
- Increase productivity and ensure accountability.
- Projects are Always Close to everyone within the organization.
- Focused; MenaTracks works on Incident Management and creates a comprehensive enterprise solution covering a wide range of functionalities.
- Maintain control; it is important to keep control of your business. With multiple users keeping track of their own incidents/tasks, you are never sure of what gets closed. MenaTracks allows you to maintain control each step of the way from discovery to completion.
- Increase customer satisfaction; MenaTracks helps keep your customers happy. They'll have peace of mind that their incidents are being managed professionally and efficiently.
- Increase quality, productivity and improve ROI; MenaTracks will help you stay on top of important incidents in your business. Users will be able to focus on the essential areas and spend less time on the lower-priority items, increasing the productivity of each team member and thus reducing the cost.
- Optimize and improve Collaboration, Communication and Teamwork; MenaTracks keeps people connected by providing an infrastructure where team members can communicate and collaborate. Everyone knows what is expected of them.
- Clear roadmap for future development.
- Reduced clerical overhead and incidents slipping through the cracks.
- Easy to use and deploy. Provide full access for clients from any platform, anywhere. No client-side installation. Less than 10 days for deployment!
