Run diagnostics to troubleshoot your phone functions and request a recovery of your device for Warranty replacement without ever going into a store.
The Telstra Device Care App enables you to self diagnose and troubleshoot any device issues and if you wish have your device recovered from your address and further assessed by our trained technicians to resolve fully. It also provides you with the ability to seamlessly transfer content between devices, cloud backup your device & restore backups.
Self Diagnose and Troubleshoot: Run comprehensive diagnostics with single click resolutions to ensure your phone is working at it's peak. If you discover an issue you cannot resolve you can request your device to be recovered using electronic parcel and further assessed by our trained technicians to resolve.
Content transfer and Backup/Restore: Using a WIFI network or phone to phone peer network you can transfer your Contacts, Calendars, Photos & Videos from your old device to your new device. This can also be backed up to your cloud storage to keep your important information safe and secure.
