Minor changes and improvements
The TAXA 4x35 app is the quick and eay way to book a taxi in the capital area. With +1,000 cars around Copenhagen the waiting time is approx. 5 minutes. You can now wish for a Zero Emission car directly when booking.
>> HOW TO USE THE APP
1) See the expected waiting time:
Open the app – the first thing you will see is the expected waiting time based on your current location.
2) Calculate your price:
Insert a pickup and a destination address to get a fixed price offer instantly. You may then choose whether to book at a fixed price or to drive on meter rates.
3) Drive with a fixed price or drive on meter rates:
When booking at a fixed price you avoid worrying about unexpected traffic changes, traffic congestion etc. that prolong your ride and thus increase the price. With a fixed price you know the price in advance, no matter the unexpected delays in traffic that may occur.
4) Payment:
We recommend contactless payment from inside the app using a credit card or MobilePay. This enables you to get straight on with your everyday when arriving to your destination, instead of waiting for credit card terminals inside the car. As an alternative you may also choose to pay contactless inside the car by Apple Pay or Google Pay.
5) Rate your ride:
Completing your ride, we encourage you to rate your experience with us. Thank you.
>> OTHER BENEFITS WHEN USING THE TAXI APP
- Earn loyalty discount on 9 trips and use your discount on your trip number 10
- Follow your taxi approaching while you wait
- Get receipts by e-mail
- Access your history of taxi rides
- Wish for a Zero Emission car
- Get a company account and avoid payment in the car
>> HIGHEST SERVICE STANDARD
All chauffeurs at TAXA 4x35 needs to comply with the corporate service quality standards. That include mandatory day courses with a final exam – a unique requirement among the taxi suppliers in Denmark. Furthermore, all working chauffeurs has to meet the minimum required average customer rating of 4.7 out of 5 stars. By means of mystery-shopping we are continuously doing sample controls throughout each year.
We acknowledge that our service quality standards are the essential reason we are able to serve our customers the best service. That is why TAXA only receives 0.03% complaints on 15,000 daily rides!
>> GOT A QUESTION OR FEEDBACK FOR US?
We would love to hear from you. Please contact us at taxa.dk/en/customer-service/contact/
