+ Officers can view and update the requests
+ Enhancements and bug fixes
Introduction:
Malleswaram Sahaaya (Help) is an easy and user friendly citizen centric Public Grievance redressal interface.
Sahaaya helps citizens voice their grievance to the concerned departments for further action.
Sahaaya helps citizens monitor the status of a complaint /request.
Sahaaya provides transparency in the entire process.
Malleswaram Sahaaya helps the citizen in placing a request or complaint and monitors the progress of the complaint.
Why Malleswaram Sahaaya:
Have you ever had difficulty in how and whom to call or approach for a specific problem or grievance?
Have you ever visited several offices to get a simple problem resolved?
Have you ever called to complain about a problem only to realise that the called number is not the concerned department or person?
Would you like to make a request with a simple easy to use form with the convenience of the internet or a mobile or a telephone?
Would you like to avail anytime, anywhere convenience?
Then you have Malleswaram Sahaaya
What would you like to do?
Malleswaram Sahaaya addresses the placing a complaint of non emergency Nature for residents of Malleswaram Assembly Constituency.
View a similar complaint in your area or locality.
Take a look at the various problems/ requests you can make.
Add a new request /problem.
Use various online Citizen Services of the departments in Bangalore.
Key features:
Location of problem on Map.
Ability to search for a similar complaint in the area/location and support the problem so that it attains a higher priority.
Monitor the progress by citizens and department official as well as department head.
Ability to place a private complaint.
Transparency in the entire process.
One stop and easy to use.
Flexibility and ease of use.
Any time anywhere service.
Voice your opinion
Mobile app for compliant handling.
Various informative reports and Dashboard
Departments:
BBMP
BESCOM
BWSSB
Law enforcement
How do I Use the Android Application:
Register on Malleshwaram.Sahaaya.in
Download the Android App
Install the App
Login and use the app to connect and place a complaint.
Receive a unique Complaint Number through SMS and Email.
Check the status of the entire process on Malleshwaram.Sahaaya.in or call the Helpline number to get an update.
Updates are sent all along the process flow.
