The latest build of the Store App delivers the ability for Shoppers to initiate video chats for the first time. This is a new way for shoppers to engage with experts and have higher value and more successful interactions. We have also introduce a new way for experts to set their availability for incoming calls ensuring that they continue to feel in control of the experience.
In addition we have also included another batch of our latest general improvements and bug fixes.
Available for our partners using Virtual Shopping, the Store App allows store teams to connect with online shoppers.
🥇 Bring the best of in-store online and create experiences that convert. Reach shoppers wherever they are, whether shopping online from the office or from the couch. Help them out when they need it, give them personalized advice and boost your sales.
💬 Share your expert recommendations via Messaging and Video Chat. Go available to accept incoming requests from online shoppers, and chat via text or video. Show off how the products really look, and see what they've been looking at to tailor your recommendations.
🛒 Give shoppers confidence to checkout. Answer questions, show shoppers what they're interested in before they buy, and find other products they'll love. That's how you'll give shoppers the confidence to make the purchase.
👥 Keep in touch with shoppers. It doesn't have to end after one chat! Invite them to join your exclusive Contacts. Keep the conversation going, send them updates, and more recommendations. Set reminders to make it easy to know when it's time to follow up.
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✨ What is Klarna Virtual Shopping? ✨
Virtual Shopping connects people with people. Shoppers that use Virtual Shopping say their favorite part of the experience is the human connection it creates. Merchants can give shoppers that in-real-life experience by bringing the human element online, using brand experts to inspire shoppers and give them confidence to make purchase decisions. Virtual Shopping empowers brand experts to bring their authenticity and expertise beyond the walls of their local store to millions of shoppers online.
