The Government of Punjab enacted Punjab Consumer Protection Act (PCPA), in the year, 2005 to provide protection and promotion of the rights and interests of the consumers and in order to raise the standard of goods and services in the province by removing defective products and faulty services from trade and commerce.
Consequent upon such legislation, District Consumer Courts and District Consumer Protection Councils in seventeen districts namely Bhakkar, Bhawalnagar , Bahawalpur, D.G.Khan, Faisalabad, Gujranwala, Gujrat, Lahore, Layyah, Mandi Bahauddin, Multan, Rawalpindi, R.Y.Khan, Sahiwal, Sargodh, and Sialkot have been established, which cover throughout the province.
The user can File Consumer may file a case/claim before Consumer Court which is headed by the District and Session Judge / Additional District and Session Judge. The violator may be punished by the Court, with imprisonment which may extend to two years or with fine which may extend to PKR 100,000 (Rupees one lac only) or with both in addition to damages or compensation as may be determined by the Court.
One important thing which separates this welfare-oriented legislation from others is that justice is available free of cost and within a limited/short time period to the general masses for resolving their grievances against defective products and faulty services.
