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Gather, categorize, and analyze feedback from various sources, and improve our customer satisfaction and overall performance
Build customizable feedback forms –
Using Fsuite, you can build detailed feedback forms with rating scales, emojis, star ratings, NPS. You can also add open-ended questions and allow the customer to detail their feedback or add comments if required.
And gather real-time feedback about your customer’s satisfaction help of SLAs and dashboards.
Introducing QR code surveys: Get feedback instantly –
QR codes are so versatile, you can easily use them to gather feedback on experiences as they happen
You’ll be gathering feedback wherever your customers are in no time.
Automate key processes –
You can automate the process of routing incoming conversations to the right team, categorizing conversations with tags and provide fast and satisfactory resolutions.
You can also set up rules to automatically gather feedback after every customer interaction as well as sending a customized thank you message after the customer responds to the survey.
Track trends and analyze patterns –
You can derive important insights without spending time on crushing numbers and make changes to your business strategy accordingly.
You can create custom reports and also leverage in-built reports to spot trends in customer satisfaction scores. You can also track your team’s performance and drill down on individual performance to understand who needs more help or training.
To know more visit - www.fsuite.in
Or contact - [email protected]
