• New UI for better user experience.
• Get product information via scanning QR code available on hardware.
• Multiple language Support
• Extended support for product technical data.
• Provide answers related to Ericsson Antenna System portfolio knowledge.
• The assistant now provides connections to the Portfolio & Commerce portal.
• The assistant has improved its capability to have a conversation with the user and understand the intent of the user’s question.
Powered by state-of-the-art artificial intelligence, Ericsson Product Information Assistant answers questions about Ericsson Radio System hardware products. For example how to install a hardware unit, what tools to bring to site or what dimensions a unit has.
For example questions ask the assistant
""Help me"" or ""What questions can I ask?""
To be able to use the assistant, you need an Ericsson email and password.
You also need to request access specifically to the assistant :
• Customer users request access on Extranet support page.
(Customer companies must be onboarded before their users can be granted access.)
• Ericsson employees and consultants having signum starting with "E..."can request access in My Support & Services
• Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services
