New features:
- Multi chat
- Appointments
- Call from Advisor
- Minor bug fixes
Pocket Branch is virtual branch solution that enables the company's customer to contact his advisor with text, audio or video from his mobile or web applications.
It is a complete set of business and technological tools with methodology that allows the company to launch a new contact center for their customers. It provides tools that will improve customer service and sales processes.
Base functionalities:
• Text / audio / video chat with an advisor - ability to make a call between the client and the advisor,
• Presenting marketing materials during a conversation – displaying marketing materials during a video call or in the context of a conversation during text chat,
• Customer identification - receiving information about logged in customer at the time of connection. It consists of customer data, device data and information about the assumed topic of conversation,
• Quick response templates - predefined text phrases(questions and answers) with quick responses for the convenience of the customers,
• During call authentication – additional authenticating/authorization the customer in mobile banking app and web during the session,
• Sending different types of documents from the advisor to the client,
• Displaying current advertisements during the waiting time before the connection.
