v5.1.7: Bug fix for conversation transcript not available if agent opens conversation but then immediately performs an action. Please contact support if you are seeing conversations that have missing messages from the customer. Thank you!
Does your company use LivePerson Automotive to communicate with consumers? Then use this mobile app to send texts, share videos, pick up chat or text conversations and delight consumers with speedy responses wherever you are.
It’s just as convenient for consumers to reach out as it is for you to connect. So don’t be chained to your desk - take your consumer engagement on the go and never miss an opportunity to help when it matters most!
Key Features:
• Connect with consumers whenever they reach out via LivePerson Automotive-powered messaging options: from your site, third-party listings, Facebook, Google ads, etc.
• Answer multiple concurrent conversations.
• Receive push notifications whenever consumers request to connect.
• Capture and share videos or images.
• Control availability from your mobile device (Online, Offline) or set an automatic logout time.
• Respond quickly with shortcut messages.
• Keep everything tracked and secure with CRM integration, compliance management features, and stored transcripts.
Note: In order to use this app, you must be a LivePerson Automotive user/agent and have a valid LivePerson Automotive UserID and password. Both are required in order to complete registration of the app.
In May, 2019 ContactAtOnce! was rebranded to LivePerson Automotive.
