Feature Enhancements
ZOEY is the newest member of our digital family. She is a digital avatar, who emulates human gestures. ZOEY is a people's person and likes talking to people. If she is not able to resolve any particular query on hand, she makes sure to guide customers to the relevant touch points for resolution. ZOEY can answer all queries right from "Why do you need a Life Insurance policy?" to "How can you download your Premium Statement?" She has answers to 500+ general queries and 40+ policy specific queries. She provides human-like, face to face conversational experience, which will help make the servicing journey smoother, streamlined, consistent and engaging for customers..
