Have a question? Click the chat icon on the home screen to reach our virtual assistant. Also, we are excited to share that you can now switch your phone to a compatible eSim device! Start by selecting the "Switch Phone" option in the Account Setting menu.
This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.
If you're having trouble with an upgrade or crashing/freezing issues, select the MyMetro app in your phone settings and clear all app storage. Try to re-download the app from the Play Store, or just re-launch if there is not an update option. You must accept all requested permissions, turn off wifi, and upgrade to the latest version of MyMetro; otherwise the app may not work properly. Dial 888-8Metro8 and request a representative if you continue to experience issues after following these steps.
