We have been busy making improvements to the app. The app now features:
• Hub 5 compatibility
• A super-intelligent homescan which tests speeds around your home and to your hub
• WiFi Pod management
• Performance improvements that will allow frequent app updates going forward and improve your app experience
To make sure you don’t miss out, keep your app updates turned on.
Take control of your WiFi
Get your broadband up and running
Our handy step-by-step guides will help you install new Hubs, and Virgin TV boxes.
Run a super-intelligent WiFi home scan
It’s our new-and-improved two-step speed test powered by SamKnows. First, it guides you around your home, room by room, to check WiFi performance in each one. Then, it tests your broadband speed to make sure there are no network issues. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. If the scan finds any areas without Superstrong WiFi, we’ll suggest ways to improve it – with our WiFi Pods*, for example. Sorted!
Manage WiFi Pods
Got a WiFi Pod? With the Connect app, you can check out how all your Pods are doing – see their signal strength, which devices are connected to each one, get troubleshooting tips, rename them and much more.
Pause WiFi to your devices
See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime.
Chat to us, live
Not found what you need in our FAQs? You can talk to us directly for tech support – just head to the FAQs section of the app to find this feature and say hello. We’re on live chat from 8am to 10pm, 7 days a week.
Plus loads more useful stuff that helps keep you connected and make the most of your Virgin Media broadband.
What you need:
A device running Android 8 or above
AND
Be a Virgin Media customer with a Hub 3, 4 or 5.
AND/OR
Be a Virgin Mobile customer with a valid Virgin Mobile SIM in their device
Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app
*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.
Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.
