Unsuccessful Audit Issue Has Solved
WU has developed and implemented an Agent Oversight Program (the Program). The overall Program identifies the agents, customers, accounts and services that may be at higher risk for money laundering. Once identified, appropriate monitoring and corrective action procedures are implemented to detect and deal with suspicious activity warranting further investigation.
WU has network of over 12000 sub-agents which need to be reviewed as per the audit requirements of RBI. In order to fulfil this requirement, WU has contracted the services of CalibeHR (CHR), a Third Party Service Provider, to conduct such location reviews, for the purpose of Third Party Agent Oversight. These reviews are conducted by the staff(Territory Officer `TO’) of CalibeHR at each of the sub-agent locations.
