We do our utmost to ensure that your experience at Genco is uplifting, is of a high quality and the hairdressers and therapists you meet are knowledgeable, professional, and extremely good at what they do. However, in any service business there are occasions where we may misunderstand, or get things wrong – we are committed to excellence but we can’t be perfect all of the time.
Our commitment to you is that we will take all reasonable steps to ensure that if things do go wrong we try and make it right or compensate in a way that dissipates any residual ill-feeling you may have. We have a very simple complaints procedure and all complaints are dealt with promptly and in a way that causes the least amount of embarrassment. All we ask, is that you do take the obvious first steps to speak to your therapist/hairdresser first, and then escalate it to the managing director if required.
