समाधान is useful tool for public grievance.
Every responsive Government offers its citizen methods of recording their grievances for compassionate hearing and redressing purpose. We have thus seen citizen, writing letters, registering on websites and reaching the officials personally to narrate their problems. It is a general practice for the Administration to record all such complaints from the citizen and to resolve.
Samadhan is almost a single reference point for registering grievances of citizen. Citizen are encouraged to register their complaints in Samadhan centre specially brought up in the district either by physically visiting the centre or through Phone Calls to the toll free number of the centre, or through Whatsapp Messages (to the designate mobile number), or through Samadhan Website , or through Samadhan Mobile App. All such complaints are collected and are marked to the concerned departments for speedy redressal, and status of such letters are monitored by collector during the weekly meetings. Once a complaint is reported to be resolved by the concerned department, the Samadhan team will also make a confirmation call to the applicant and will take the applicant’s feedback.
Administration can communicate with large number of citizens in short span of time and can provide verified news and information.
